SHIPPING & RETURNS
Lingua Franca Publishers uses the most trusted courier services in South Africa to ensure that our customers receive the best service by making sure that our customers receive their products on time and are in good shape. Delivery takes at least 3 - 7 days in South Africa. However, delivery may vary depending on the delivery address, weather conditions, unforeseen circumstances, etc. If customers have not yet received their orders within the days mentioned, please get in touch with us on firstname.lastname@example.org.
If a customer bought a product(s) and they are shipping it to someone else it is advised that the receivers correct details are given to us and the courier company to avoid any implications.
RETURN & EXCHANGE POLICY
Lingua Franca Publishers has a 30 days return rule. In order to be eligible for returns, the product(s) must still be in good shape according to how it was received, unless if the return was delivered in a poor condition. Should there be a change of mind with the product(s) purchased, the customer can deliver the product(s) and will be refunded once the product(s) has been received and inspected. If the customer wishes that we arrange a collection, a delivery fee will be charged. It is therefore advised that customers should evaluate their products immediately after delivery to avoid any implications. Only Products(s) that were requested for returns will be accepted. A prove of purchase or receipt should be provided. Product(s) wished to return must be in the original package. Shipping fee returns will not be returned.
Lingua Franca does not exchange products(s) that are damaged due to misuse or carelessness. Product(s) wished to exchange must be in the original package and in the same condition that they were received in.